01
Unused credits
- Within 14 days of a purchase, you can ask for a refund of the credits from that purchase you have not used. We refund their share of what you paid.
- After 14 days, purchases are not refundable.
- Credits used for an interview report are not refundable.
- Free trial credits and credits we granted as goodwill have no cash value and are not refundable.
02
How to ask
An admin of your organization writes to [email protected] with the invoice number. We confirm within 2 business days and remove the refunded credits from your balance.
03
When the money arrives
Refunds go back to the original payment method through Razorpay. They usually arrive within 5 to 7 business days of our confirmation, depending on your bank or card issuer.
04
If something went wrong
If an interview could not be checked because of a fault on our side, tell us and we will restore the credit, whenever the purchase was made.
05
Payment disputes
If a payment is disputed or charged back with your bank, the credits from that purchase are removed from your balance while the dispute is open. Please contact us first: most problems are solved faster that way.