Privacy policy

Polar Integrity is a service of Solvara Technologies & Softwares (OPC) Pvt Ltd (“we”, “us”). It helps hiring teams and staffing firms check that remote interviews are conducted fairly, and produces a report as evidence for human review.

This policy covers three groups of people: the people at our customers who use the dashboard, the candidates they interview, and the interviewers on those calls. It also covers visitors to polarintegrity.com.

For customer accounts (the people who sign in to the dashboard and buy credits) we decide how the data is used, so we are the Data Fiduciary under the Digital Personal Data Protection Act, 2023, and the controller under similar laws.

For candidates and interviewers, the organization running the interview decides who is interviewed and why. It is the Data Fiduciary (or controller), and we process that data on its behalf and only on its instructions. Questions about a specific interview are best sent to that organization; if they reach us, we pass them on and help it respond.

• The candidate’s screen contents, keystrokes, files or browsing history.
• Webcam video during the interview.
• Passwords: sign-in is by a one-time link sent to a work email address.
• Card or bank account numbers, which go straight to our payment provider.

• To run the service: detect interviews, send setup links and reminders, run the device check, analyse call audio and produce the report for the organization that ran the interview.
• To operate accounts and billing: sign-in, invoices, credit balances and support.
• To keep the service secure and working: rate limits, fraud prevention, audit logs, monitoring and error reports with personal data removed.
• To meet legal obligations, such as tax records and responding to lawful requests.
• We do not sell personal data, use it for advertising, or use candidate data to train models for anyone else. Reports never rank candidates or recommend a hiring outcome.

When a user connects a Google calendar, Polar reads event titles, times, attendees and meeting links only to find the user’s interviews and set them up in Polar. We do not use this data for advertising, sell it, or use it to train AI models, and people at Polar read it only with the user’s permission, for security, or where the law requires.

Polar does not use any third-party AI or machine-learning services, and data from Google is never processed by an AI or machine-learning model. The only model Polar runs analyses interview call audio, never data from Google. It is self-hosted on Polar’s own servers, and no data is sent to a model provider or used to train, retrain or improve any model.

Polar’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Candidates give consent in the Polar Check portal before anything is collected, and call audio is captured only under consent whose wording covers it. A candidate can withdraw by closing Polar Check; the report then shows that the check was stopped. Customer account data is processed to provide the service the customer signed up for and for legitimate business purposes such as security and billing. Where other laws apply, we rely on the equivalent grounds: consent, contract, legitimate interests and legal obligation.

Deleted data can remain in encrypted backups until they expire. It is not restored into the service except to recover from an incident. An organization can place a legal hold on an interview, which pauses deletion until it is lifted.

Reports go to the organization that ran the interview and to the people it shares them with. We use these service providers, each bound to use the data only to provide their service to us:

We may disclose data where the law requires it, to protect our rights or users’ safety, or to a successor if the business is transferred, under the same protections.

We serve customers worldwide, and our providers operate in several countries. Personal data may be processed outside the country where it was collected. Where we transfer data across borders, we do so only to countries the applicable law permits, and with contractual safeguards in place. Customers can ask which regions their data is stored in.

• Encryption in transit everywhere, and encryption at rest for the database, files and backups.
• Access by our staff only when needed for support, with every access recorded in an audit log and sensitive actions approved by a second person.
• Signed links that expire for candidates, interviewers and shared reports.
• Backups encrypted with a key that our servers never hold.

Depending on where you live, you can ask to access, correct or erase your personal data, withdraw consent, object to or restrict processing, receive a copy of your data, and nominate someone to act for you. You can also raise a grievance with us, and you may complain to your data protection authority, including the Data Protection Board of India.

Candidates and interviewers: please contact the organization that ran your interview first, since it controls that data. You can also write to us and we will pass the request on and help. Everyone else: write to [email protected]. We reply within 30 days, and may ask you to confirm your identity.

We use only the cookies needed for the service to work: a session cookie that keeps you signed in to the dashboard (up to 60 days) and a short-lived security cookie while you connect a calendar. We do not use advertising or cross-site tracking cookies.

Polar Integrity is a tool for businesses and is not meant for anyone under 18. We do not knowingly process children’s data; if an organization has interviewed someone under 18 through Polar, we will delete that data on request.

When we change this policy we update the date at the top. If a change materially affects how we use personal data, we tell customers by email before it takes effect. Candidates are asked to consent again whenever the consent wording in Polar Check changes.

Grievance Officer: Sauvik Nath, Solvara Technologies & Softwares (OPC) Pvt Ltd. Write to [email protected]. We acknowledge grievances within 48 hours and resolve them within 30 days.

For anything else, write to [email protected] or see Contact.